Terms & Conditions | Micky’s Minis

Micky’s Minis Terms & Conditions

Please review the guidelines below so your order arrives safely and any delivery issues can be resolved quickly. Opening and checking your shipment promptly helps us serve you better.

Receiving Your Shipment

Inspect on arrival: Open your shipment, check the contents, and notify Micky’s Minis within 24 hours of delivery.
Delayed shipments: If the carrier has delayed your plant shipment, open the boxes immediately at your location and inspect the plants and pots. Note any problems with the carrier. Even if damage appears widespread, please do not refuse the shipment — call Micky’s Minis right away to report the losses.
Claims: Micky’s Minis files all claims on behalf of our customers. To process a claim, we need you to sign a delivery receipt and any inspection report, then email or fax a copy. We also require clear pictures of all damaged plants and/or pots for our records. Any additional helpful information is greatly appreciated.
24 business hours: Any problems with your shipment must be reported within 24 hours of receiving it. This ensures proper processing of your account.
Return authorization: Micky’s Minis does not accept plant returns, as plants will not survive transit back to the facility. Please call or email with any questions or concerns about your shipments.
Temperature damages: Damages due to temperature will show within 24 hours. It is best to check the temperature of the inside contents at the time of arrival, as this will be helpful in the event of a claim.

Frequently Asked Questions

How soon do I need to inspect my shipment?

Open your shipment and inspect the contents as soon as it arrives. Micky’s Minis asks that any problems be reported within 24 hours of receiving it so your account can be processed properly.

What should I do if my shipment arrives late or damaged?

If your plant shipment has been delayed by the carrier, open the boxes immediately at your location and inspect the condition of the plants and pots. Note any problems with the carrier, and even if the damage seems widespread, please do not refuse the shipment — contact Micky’s Minis immediately to report the losses.

Who files the shipping claim?

Micky’s Minis files all claims on behalf of our customers. To process a claim, we require a signed delivery receipt and any inspection report, plus clear pictures of all damaged plants and/or pots for our records. Any additional helpful information is greatly appreciated.

Can I return plants?

Micky’s Minis does not accept any plant returns, because plants will not survive transit back to the facility. Please call or email with any questions or concerns about your shipments.

How do temperature-related damages work?

Damages due to temperature will show within 24 hours. It is best to check the temperature of the inside contents at the time of arrival, as this will be helpful in the event of a claim.

How do I reach Micky’s Minis with a question?

Please contact Micky’s Minis with any questions or concerns about your shipment — we are more than happy to help.

Thank You for Your Business

We appreciate being able to serve you. If anything about your shipment needs attention, reach out and our team will assist.

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